Peterhead Councillor Highlights 1000s of Energy Vouchers Still to be Redeemed

>> 17 February 2023

SNP councillor for Peterhead North and Rattray Leeann McWhinnie is highlighting that around one in five households with prepayment gas and electricity meters have not redeemed their energy rebate vouchers. PayPoint sent out hundreds of thousands of vouchers in November under the UK Government’s support scheme.

But the prepayment vouchers are only valid for 90 days – meaning those issued in November have now expired. Almost one in five households in Scotland use prepayment meters for their gas or electricity. Most households will have £400 automatically taken off their electricity bills in six instalments or will have the money added to their accounts. However, those on traditional prepayment meters need the vouchers to get the discount. PayPoint said that 79 per cent of customers have so far redeemed their December vouchers, which have a deadline of March 8.

Customers who have not yet redeemed their January vouchers have until April 9.

Commenting, Clle Leeann McWhinnie said:

“I’m concerned that people may miss out on support available to them at this time of financial pressures on family budgets. The uncashed vouchers may be due to unopened mail or perhaps being overlooked during the Christmas and New Year period.

“Constituents can check with their energy suppliers using the contact details found on bills, statements and official websites. Alternatively, people may contact if there are any difficulties getting through to suppliers or resolving issues. The team can be contacted on 0808 196 8660 (Monday to Friday, 9am-5pm), or through“

Conor Forbes, Policy Director with Advice Direct Scotland, said:

“With energy prices still incredibly high, and the cold winter weather continuing, it’s vital that households get all the support they’re entitled to.

“We would urge any households in Scotland who have a prepayment meter to check whether you have been sent a voucher and use it before it expires.

“It’s concerning that so many people have not redeemed their November vouchers and we don’t want to see a similar situation when December’s vouchers expire next month.

“If haven’t received your vouchers, you should immediately get in touch with your energy supplier or Advice Direct Scotland’s expert advisers.”

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